Privacy Policy

Registered name: Support In Sport Group (UK) Ltd

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact details

Post

Tavistock Works, Glasson Industrial Estate, Maryport, Cumbria, CA15 8NT, GB

Telephone +44 1900 812796

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Purchase history
• Location data
• IP addresses
• Website and app user journey information
• Records of consent, where appropriate

We collect or use the following information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)
• Date of birth
• National Insurance number
• Copies of passports or other photo ID
• Employment history (eg job application, employment references or secondary employment)
• Education history (eg qualifications)
• Right to work information
• Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data.

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

• Directly from you
• Publicly available sources
• Previous employers
• Market research organisations
• Providers of marketing lists and other personal information

Data held for providing services and goods, including delivery is retained for 15 years after the final delivery.

Data held for the purpose of operation of customer accounts and guarantees is retained for one year after the expiry of the warranty. For example, if your product has a 10-year guarantee, data relating to it will be retained for 11 years.

Data held for service updates or marketing purposes is retained for 10 years after we last obtained the data from you, publicly available sources, market research organisations or providers of marketing lists.

Data held for recruitment purposes is retained for one year after the closing date of the job applied for unless agreed otherwise with you during the recruitment process.

Data held for dealing with queries, complaints or claims is held for one year after the resolution of the query, complaint or claim.

We have a joint controller relationship with ZoomInfo Technologies LLC. We process your personal information with that joint controller for the following reason: We use ZoomInfo to assess potential intent of visitors to our site and make educated guesses to who visits the site based on publicly available information. ZoomInfo’s Privacy Policy and Data Processing Addendum.

We also have a joint controller relationship with The Access Group. We process your personal information with that joint controller for the following reason: We use Access Group PeopleHR for administering the recruitment of new staff, including application forms and collecting other data from applicants. The Access Group’s Privacy Notice and Processor Clauses.

We also have a joint controller relationship with Zestia Limited. We process your personal information with that joint controller for the following reason: We use Capsule CRM to record details of existing and prospective customers in order to manage our ongoing relationship with those that have expressed an interest in SIS Pitches products and services. Zestia’s Privacy Policy and Data Processing Agreement.

Others we share personal information with

• Organisations we need to share information with for safeguarding reasons
• Warranty and guarantee providers
• Organisations we’re legally obliged to share personal information with
• Suppliers and service providers

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number:
0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

12 December 2024